Privacy Policy

Introduction

Welcome to XINTU’s website (www.xintuequipment.com). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website.

Information We Collect

  1. Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and other contact details when you voluntarily provide it to us through forms on our website, such as contact forms or newsletter subscriptions.

  2. Non-Personal Information: We may collect non-personally identifiable information about you whenever you interact with our website. This may include your browser name, the type of computer you use, and technical information about your means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

  3. Cookies: Our website may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.

How We Use Your Information

We may use the information we collect from you in the following ways:

  • To personalize your experience on our website.
  • To improve our website based on your feedback.
  • To respond to your inquiries, questions, and other requests.
  • To send periodic emails regarding our products and services.
  • To follow up with you after correspondence (live chat, email, or phone inquiries).

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

To get a quote, you can contact us directly via email at Mary@xintuequipment.com or fill out the contact form on our website. Provide us with your specific requirements, and we will get back to you with a detailed quote.

Lead times vary depending on the complexity and customization of the equipment. Typically, the lead time ranges from 6 to 12 weeks. We provide detailed timelines once the order is confirmed.

Yes, we offer comprehensive after-sales support, including installation, commissioning, training, maintenance, and technical assistance. Our dedicated support team ensures that your operations run smoothly.

For technical support or service, you can contact our support team via email at support@xintuequipment.com. Provide your equipment details and the issue you are experiencing, and our team will assist you promptly.

Our machines come with a standard one-year warranty covering spare parts and easy wear parts. Extended warranty options are also available upon request.

After warranty,we provide timely and low cost spare parts.

Yes, we can arrange similar products demonstrations at our factory or provide video demonstrations upon request. Please contact us to schedule a demo.

Robotic palletizers improve efficiency, reduce labor costs, enhance precision, and increase the overall productivity of your production line. They are ideal for high-volume and repetitive tasks.

You can stay updated by following up with our blogs on our website and following us on social media platforms like LinkedIn and YouTube.

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